Privacy Policy

1. Who we are

Austen Socials is a wedding content creation business based in Sydney, Australia.

This Privacy Policy applies to austensocials.com and to any personal information we collect when you contact us by email, through our website, or through our social media channels.

2. What we collect

Depending on how you interact with us, we may collect personal information such as:

• your name
• your email address
• your phone number
• your partner’s name
• your wedding date, venue and event details
• messages or information you send us by email or social media
• photos, videos or files you choose to share with us
• basic website usage data such as IP address, browser type, device type and pages visited

We only collect information that is reasonably needed to respond to enquiries, communicate with clients, provide our services and manage our business.

3. How we collect it

We may collect personal information when you:

• visit our website
• email us
• message us through Instagram or another social platform
• enquire about our services
• share wedding details or content with us before, during or after your event

In most cases, we collect information directly from you. In some cases, we may also receive information from your partner, planner, venue or another supplier involved in your booking where that is relevant to arranging or delivering our services.

4. Why we use it

We may use personal information to:

• respond to enquiries
• communicate with you before and after your wedding
• prepare quotes, proposals or booking information
• provide our services
• keep internal records
• improve our website and client experience
• meet legal, tax or regulatory obligations

5. Who we share it with

We may share personal information with trusted third parties where reasonably needed to run our business or provide our services. This may include:

• website hosting and technical providers
• email and communication providers
• cloud storage or file sharing providers
• professional advisers such as accountants, insurers or legal advisers
• other wedding suppliers where this is relevant to your booking and the delivery of our services
• government, regulatory or law enforcement bodies where required by law

We do not sell personal information.

6. How we store and protect it

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in email systems, website systems, cloud storage tools and business records used to operate Austen Socials. While no system can ever be guaranteed to be completely secure, we take reasonable steps to keep information protected and limit access to those who need it.

We keep personal information only for as long as it is reasonably needed for business, legal or record-keeping purposes, after which it will be deleted or de-identified where appropriate.

7. Cookies and website data

Our website may use cookies or similar technologies to support site performance, understand how visitors use the site and improve the website experience.

Cookies are small text files stored on your device. They can help a website remember settings, understand visitor behaviour and improve how pages function.

You can usually manage or disable cookies through your browser settings. Doing so may affect how parts of the site work.

8. Marketing messages

Austen Socials may occasionally send marketing or promotional messages where you have asked to hear from us or where it is otherwise permitted by law.

If you no longer want to receive marketing messages, you can unsubscribe or contact us at hello@austensocials.com and ask to be removed from future communications.

9. Overseas disclosure

Some of the service providers we use to operate our website, email or cloud-based systems may store or process data outside Australia. Where this happens, we take reasonable steps to work with reputable providers and to handle information in line with our legal obligations.

10. Access and correction

You can request access to personal information we hold about you, and you can ask us to correct information if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

11. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us first and we will do our best to resolve it.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices. The updated version will always be posted on this page with the revised date shown at the top.

13. Contact us

If you have any questions about this Privacy Policy or how Austen Socials handles personal information, please contact: